Local IT Site Lead (m/w/d), Jena

Salary: 63.000 - 103.000 € per year

• Bachelors or Masters degree in Information Technology (or equivalent)
• 3–5 years of experience in a similar role within an international IT environment
• Experience supporting an international engineering organization (hardware and/or software development environments)
• Hands-on experience with end-user computing (e.g. Windows, macOS, software deployment, office productivity tools)
• Understanding of networking fundamentals (LAN/WAN, remote access, firewalls, wireless networks)
• Knowledge of infrastructure fundamentals (virtualized environments, storage, backup and recovery)
• Experience with Mobile Device Management (MDM)
• Familiarity with ITIL-based service processes (including major incident management)
• Experience with enterprise ITSM tools (e.g. ServiceNow)
• Ability to work independently and take local ownership
• Organized and proactive, with a hands-on mindset
• Strong communication and collaboration skills in an international environment
• Fluent in English (spoken and written)

• Take end-to-end responsibility for the availability, stability, and performance of all local IT systems
• Maintain a stable IT infrastructure that supports local engineering and business operations
• Act as the local interface between local business stakeholders, international IT teams, and external outsourcing/service partners
• Ensure effective communication and alignment between local needs and corporate IT standards
• Provide on-site, practical IT support for issues that cannot be resolved remotely
• Support end users in following company IT support and escalation processes
• Participate in international IT projects
• Act as Project Manager or local project lead for site-specific (Germany/Jena) IT initiatives
• Handle incident, request, and problem management according to ITIL practices
• Support major incident coordination and ensure timely communication and resolution using ServiceNow
• Perform occasional business travel as required

• Hardware
• Support
• ITIL
• ITSM
• LAN
• macOS
• Mobile
• Project Manager
• ServiceNow
• Windows
• Python
• VR

More:

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device in use today. We focus on innovation, investing 15% of sales back into R&D, and have expert teams working collaboratively with leading technology providers. Our Information Technology group plays a crucial role in supporting our global business by enhancing productivity through technology. We take pride in providing a competitive, family-friendly total rewards package designed to meet the diverse needs of our employees. KLA is an equal opportunity employer.

last updated 22 week of 2026