SAP Inhouse Consultant Service (f/m/d), Ettlingen

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We innovate, shape, and create a better world. Bruker's high-performance scientific instruments and solutions enable scientists to make breakthrough discoveries.
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SAP Inhouse Consultant Service (f/m/d)

Location: DE-BW-Ettlingen | PT-Porto

Today, more than 11.000 employees in over 100 locations on all continents are working on solutions to these challenges. Bruker continues to expand its extensive product and solution offerings, its broad installed base and its reputation with customers. As one of the world's leading analytical instrument companies, Bruker continues to strive to fully meet the needs of its customers and to continue to develop state-of-the-art technologies and innovative solutions for today's analytical challenges.

About Bruker

Bruker is one of the world's leading analytical instrumentation companies. Our technologies enable breakthrough discoveries and innovative applications that improve human health and quality of life.
Trusted worldwide, Bruker combines scientific excellence with a clear mission:
Making the world a better place — with over 11,000 employees at more than 100 locations.

• Contact person for our business in the design and implementation of innovative customer service solutions with SAP Service in our global SAP SAP S/4 HANA system.
• Responsible for the entire development process – from requirements gathering, design and implementation to stable productive operation of the developed solutions.
• Support the continuous integration between SAP (CS / S/4HANA Service) and SalesForce.
• Optimization of existing processes by using innovative technologies to support digital transformation.
• Participation in overarching working groups and communities of practice, you help shape our technological foundations.
• Integration of adjacent systems as part of the product development process.
• Takeover of education sessions to our key user community by conducting training sessions.
• Responsible for improvement of existing business processes by resolving support tickets (incidents and minor changes) and contribute to process improvement & harmonization.
• Contact person for and management of external implementation service providers.

• Bachelor's degree in business administration, Computer Sciences or comparable qualification.
• Strong experience in SAP Customer Service (CS).
• Good understanding of SAP Service processes (Service orders, Notifications, Warranties, Repairs, Billing and related master data such as Equipments and installed base).
• Initial or hands-on experience with SAP S/4HANA Service is highly desirable.
• Experience with SAP–Salesforce integration or comparable CRM integrations.
• Very good process experience in Service, crossfunctional knowledge in depending on areas like SAP SD and MM.
• Several years of experience in SAP application support and / or implementation projects.
• Ability to manage conflict situations.
• Able to provide and receive constructive feedback.
• Able to quickly adapt to new situations and to work autonomously.
• Flexibility and seeing change as an opportunity.
• Sense of responsibility.
• Solution oriented work attitude.
• Team player with good time management.
• Strong analytical and problem-solving skills.
• Familiarity with IT Service- and Change- Management processes.
• Communication skills (English C1, German C1).

• Work-Life Balance: We recognize the importance of balancing professional duties with personal life. Flexible schedules and remote work options allow you to align your professional responsibilities with your personal commitments, enhancing your quality of life.
• Health and Wellbeing: Your health is our top priority. We believe that the health and well-being of our employees are fundamental to our success. We are committed to creating a supportive and healthy work environment by prioritizing measures designed to ensure physical and mental well-being.
• Financial Rewards: We value your hard work and dedication. By ensuring that you are fairly compensated, we acknowledge your valuable contributions to our success.
• Growth and Development: Grow with us. We are committed to creating an environment where every individual has the chance to learn, grow, and succeed. This means we support your career goals and provide the resources and opportunities to advance your career.
• Flexibility: Explore and thrive. Whether it's a new role within the company or an international assignment, we support your career journey every step of the way. This means we offer the flexibility and support to take on new challenges and expand your professional horizons.
• Inclusive Culture: We strive to create an environment where you feel welcome, respected, and supported. Regardless of your background or identity, you should be empowered to make a meaningful contribution every day.